Site Reliability Engineer - Operations Engineering

  • Location: Chicago, IL
  • Department: Engineering
  • Type: Full Time
  • Min. Experience: Mid Level

Site Reliability Engineering’s mission is to help Sprout Social run a reliable, available and fault tolerant service for our customers. If our product teams build the cars, then Site Reliability Engineering builds the roads, the gas stations, and the engines that help those cars go. We are a mixed discipline team of tool builders, programmers, operators, and problem solvers who keep Sprout running with speed, efficiency, and reliability.

Here’s a small snapshot of what you might be doing on the Site Reliability Engineering team:

  • Build system monitoring tools in Python and Go so our engineering teams can respond to customer production issues quickly
  • Automate server and resource provisioning with Chef and Terraform so our customers can count on a platform that is repeatable, consistent, and reliable
  • Help us store billions of social messages in MySQL and Cassandra, and scale our storage as our data volume and velocity continues to grow
  • Shape the future of our work with containers in Docker and Kubernetes, as we build more services and functionality to serve our customers
  • Deliver our software to our customers continuously by improving our Jenkins deployment pipelines
  • Build fault tolerant, highly available, and zero downtime infrastructure in AWS
  • Help triage production issues as part of our sparse on-call support schedule, and drive our page rate towards zero

Desired Skills & Experience

  • Minimum of 2 years experience operating highly available web software
  • Strong understanding of Linux / Unix
  • Experience with cloud automation, orchestration and configuration management
  • Demonstrable skills in programming / scripting
  • Basic knowledge of IP networking and design a nice to have
  • Experience with database administration a plus

You might be the right person for this job if…

  • You prefer building tools, automation, and systems over doing things manually
  • You want to join a team that prefers Cattle over Pets (at least for infrastructure!)
  • You get excited about helping your engineering peers work smarter and faster
  • You see failure as a chance to learn, and make things better
  • You strive to build systems that are simple, and have global impact
  • You’re comfortable with Unix, and like the open source culture around it

About Sprout Social  
Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.

Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:

  • Insurance and benefit options that are built for both individuals and families, including generous company contributions
  • Progressive benefit programs, like our parental leave program and free Divvy bike memberships
  • High-quality and well-maintained equipment - your computer will never prevent you from doing your best
  • Beautiful, convenient and state-of-the-art offices in Chicago’s Loop
  • Solid programs in some of the staples: transportation, disability and life insurance
  • Wellness initiatives to ensure both health and financial well-being of our team
  • Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine
  • Growing corporate social responsibility program that is driven by the involvement and passion of our team members

Sprout Social is unable to provide H-1B sponsorship.

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